FAQs

How do I ride the bus? 
How do I use the FAST timetable? 
Will the transit buses arrive at the exact times posted?
If I don't have the correct amount of money, will I receive change?
How can I get a refund for my unused bus pass?
Where can I find a bus transfer slip?
How can I retrieve a lost item?
Are FAST vehicles wheelchair accessible?
Do I need a car seat for my child?
Where can I obtain an application for FASTTRAC! services?
Where can I obtain an application for the reduced fare ID card?
Do you offer discounted passes for students?
Can I bring my dog on the bus?
Can I eat or drink on the bus?
How can I provide feedback about my experience with FAST?
Where can I find out about career opportunities with FAST?
Does FAST close for holidays?
Does FAST provide service to the Town of Spring Lake?
Does FAST provide service to Hoke County?
Does FAST provide service to Fort Bragg?
Where can I find information about the Multi-Modal Center project?
What is the Transportation Development Plan (TDP)?
Is there a GTFS feed available?

Can I advertise on FAST buses?

How do I ride the bus?

1.  Determine how to get where you want to go - you can use your schedule and map to determine which bus route you need to take and if you need to transfer at any point.  If you aren't sure which bus route to take, you can use the Google Maps  feature on our homepage, or call the Information Center at 910-433-1747.

Before you call, you will need to have the following information ready:  the closest bus stop to your starting point (a street address is helpful, but at a minimum, please have the route number from that bus stop sign ready) and your final destination.

2.  Wait at the bus stop.  Check your schedule to determine when the next bus should arrive.  If you aren't sure how to use the schedule, you can view the "How do I use the FAST timetable" FAQ here.  If your stop is not listed on the printed timetable, you will need to estimate the arrival time based on the closest stop to your stop.  We suggest you arrive at the bus stop a few minutes early (5 minutes).

3.  When you see the bus is arriving, make sure that you have your fare ready.  The fareboxes only accept prepaid bus passes, $1.00 bills, $5.00 bills and coins.  The fareboxes do not give change.  Please have exact change; bus operators do not carry change either.  If you aren't sure how much the fare is, check your schedule or ask the bus driver.  You can also view "Fares and Passes" information on our website here.

a.  If you are making more than 2 trips in one day, it will be more economical to purchase a day pass.  You can do this when you board the bus. 

b.  If you need to purchase any other kind of pass, you will need to do so at the main Transfer Center (147 Old Wilmington Road) or the administrative office (455 Grove Street).  Carlie C's locations offer a limited selection of bus passes as well.  Please see the Fares & Passes page for more information.

Hint:  If you ride the bus often, it may be more economical to buy a multi-day pass.  You may also be eligible for a reduced fare.

4.  Wait until the bus driver indicates that you can board - sometimes they need to lower the bus or deploy a ramp first in order to assist other passengers.

5.  When you get on the bus, say hello to the driver!  It is a nice thing to do and it can make a person's day.

6.  If you are not sure where you need to get off, ask the driver when you get on the bus.  He or she can assist you with getting to the correct stop.

7.  If there are empty seats, please sit down.  If the bus is full, please make sure that you hold on to the handrails and support poles to steady yourself. 

8.  If the bus is full and an elderly or disabled person boards, please offer your seat to that person.  It is the courteous thing to do.

9.  While you are on the bus, you must obey the Riders Rules of Conduct.  They are posted on all of the buses, or you can view them here.

10.  When your stop is coming up next, pull the yellow cord on the side of the bus, next to the windows.  This will alert the driver that someone wants to get off.  If you do not do this, and there isn't anyone waiting at the stop to board, the driver may not stop.  Our buses do not automatically stop at every bus stop.  

11.  When the bus stops, please exit via the back door of the bus.  The front door of the bus is reserved for passengers that are boarding and for those that need to use the ramp.

12.  Have a great day!


How do I use the FAST timetable?

Example of Route Sign:


Will the transit buses arrive at the exact times posted?

Although FAST makes every effort to operate its service as scheduled, times given may vary because of road, traffic and other conditions. Please allow sufficient time to meet your bus.  If you would like to track your bus in "real time", you can download the TransLoc Rider app or visit the TransLoc website for FAST here.   


If I don't have the correct amount of money, will I receive change?

Please pay your one-way fare in exact change since FAST Operators do not carry money.


How can I get a refund for my unused bus pass?

All sales are final. FAST does not issue refunds for unused passes.


Where can I find a bus transfer slip?

Effective April 8, 2013, FAST will no longer offer transfer slips.


How can I retrieve a lost item?

Please call the Information Center at (910) 433-1747 with a description of your item, the route number and date/time you lost the item. We will check our lost and found to see if your item has been turned in.


Are FAST vehicles wheelchair accessible?

All FAST fixed route buses and paratransit vehicles are wheelchair accessible and can accommodate up to two wheelchairs at a time.


Do I need a car seat for my child?

Due to the vehicle type, a car seat is not required on our fixed route vehicles; however, your child must be safely and properly restrained.
 

If you are using our FASTTRAC! system, children under the age of four (4) and/or under forty (40) pounds must be properly secured in accordance with the manufacturer's instructions in a child restraint system that meets federal motor carrier vehicle safety standards. The provision for and securement of child safety seats and/or equipment is the responsibility of the child(s) guardian, parent or companion.


Where can I obtain an application for FASTTRAC! services?

Applications for FASTTRAC! services can be found on our website under the "Policies, Forms and Helpful Links" section here.


Where can I obtain an application for the reduced fare ID card?

Applications for the reduced fare ID card can be found on our website under the "Policies, Forms and Helpful Links" section here.


Do you offer discounted passes for students?

Students with a valid student ID do qualify for a discounted rate on our 30 day pass. 

Effective July 1, 2016, we offer a Youth Day Pass for $2.00.  This pass is valid for anyone 18 & Under and is good for 24 Hours.  We also have a Summer Fun Pass which allows for unlimited rides from June 1 - August 31st.  This pass is $15.00 and is valid for anyone 18 & Under.   


Can I bring my dog on the bus?

Animals of any kind are not allowed on FAST vehicles, with the exception of authorized service animals.


Can I eat or drink on the bus?

Food and beverage is prohibited on FAST vehicles at all times. You are permitted to bring water in a clear container with a screw top lid on FAST vehicles, but the lid must remain sealed at all times.


How can I provide feedback about my experience with FAST?

We would love to hear from you! Please send us a message through our online comments form here.  You may also call us at (910) 433-1747.


Where can I find out about career opportunities with FAST?

FAST is a department of the City of Fayetteville. All career opportunities with the City of Fayetteville may be viewed on their website here.


Does FAST close for holidays?

FAST closes for some holidays and operates on a reduced schedule for others. Please see a complete holiday schedule below.

    New Year's Day No Service
    MLK, Jr. Day Regular Service
    Good Friday Regular Service
    Memorial Day FAST will operate on a Saturday schedule
    Independence Day (4th of July)           No Service
    Labor Day FAST will operate on a Saturday schedule
    Veteran's Day Regular Service
    Thanksgiving No Service
    Day After Thanksgiving Regular Service 
    Christmas Eve Regular service concludes at 7:30 PM
    Christmas Day No Service
    Day After Christmas  Regular Service 
    New Year's Eve Regular Service

Does FAST provide service to Spring Lake?

FAST does not currently offer direct service to the Town of Spring Lake. The Town of Spring Lake operates its own bus service. As of July 1, 2014, Spring Lake Transit no longer provides service to Cross Creek Mall.  The only transfer point with FAST will be at University Estates.

Any passenger boarding a FAST bus is required to pay the regular fare.  There are no free transfers from Spring Lake buses. 
 
Please view the Spring Lake Transit bus schedule for more information


Does FAST provide service to Hoke County?

FAST does not provide service to Hoke County at this time. 

If you have any questions about transportation options in Hoke County, please contact HATS at (910) 875-8696, or by email.


Does FAST provide service to Fort Bragg?

FAST began express service (Route 50) to Fort Bragg in November 2014.  A valid form of government issued identification is required to stay on the bus as it passes through Randolph Gate.  


Effective June 5, 2016, Fort Bragg shuttle service hours have changed.  The Route 50 Express will connect with the Fort Bragg Grey Route at the Multi-Modal Hub.  The first pick-up by the Fort Bragg shuttle is scheduled for 10:18, with the last pick-up at 17:38.


FAST will not operate Route 50 on the following 2016 post holidays:


New Year's Day January 1-4
MLK, Jr. Day January 15-18
President's Day February 12-15
Easter March 25-27
Corps Training April 22-24
Memorial Day May 27-30
Army Birthday June 17-19
Independence Day        July 1-4
Corps Training August 19-21
Labor Day September 2-5
Columbus Day October 8-10
Veteran's Day November 9-11
Thanksgiving November 24-26
Christmas December 23-26

In addition, Route 19 (timepoint #4) provides access to the South PX via the Yadkin Gate, where a valid form of government issued identification is required to gain access.  The Fort Bragg Sustainable Shuttle "Red" and "Khaki" lines provide service to the South PX beginning at 10:00 AM.  Please note, there is a Monday-Friday schedule and a Saturday schedule for each line below.

   

For additional information about the Fort Bragg Sustainable Shuttle, please visit the Installation Transportation Office or call (910) 396-0011.   You may also visit them on Facebook. 


Where can I find information about the Multi-Modal Center project?

Construction of the new FAST Center is underway.  We are posting progress pictures here .  You may view additional documentation related to this project here:


What is the Transportation Development Plan (TDP)?

The FAST Transit Development Plan (TDP) is a five-year transit operating and capital program for public transportation. The TDP provides a guide for improvements in current services and expansion of service to new corridors. The most recent TDP was approved by City Council on March 24, 2014.


Is there a GTFS feed available?

FAST updates its feed for Google Maps every time we have a route change.  You can find our most current feed here.


Can I advertise on FAST buses?

Streetlevel Media markets all advertising opportunities on FAST buses.  If you are interested in advertising with FAST, please contact:


Streetlevel Media
219 Williams Street
Fayetteville, NC 28301
p: (910) 323-9306  f: (910) 323-0330

www.streetlevelmedia.net